The role of our concierges is to enhance the safety of our clients’ buildings, while facilitating a welcoming environment through customer oriented service.
Centrum’s services include a wide range of concierge and security services customized to fit the unique needs of our clients and the specific requirements of every site.
Centrum management is fully involved in the day-to-day operations of every site. Our hands-on approach supports employees’ performance in meeting service standards and ensures the timely and effective resolution of any problems.
The presence of Centrum security staff is an effective deterrent against crime and activities that threaten the safety of residents and property. Centrum staff are licensed. Our personnel are trained and equipped to monitor suspicious and potentially criminal situations and to take appropriate responses, including addressing incidents directly or contacting authorities.
Centrum Concierge and Security Services include, but are not limited to:
- Assist building residents and answer inquiries
- Welcome and assist guests and visitors
- Oversee details of daily building activity
- Manage facilities and building security access
- Control and supervise visitor/residential parking
- Respond to complaints, provide solutions and/or redirect inquiries to appropriate staff
- Assist with drop-off/pick-up items
- Provide Emergency Response aid
- Communicate noticeable facility deficiencies to building staff
- Coordinate and facilitate move ins and moves outs
- Administrative support
- Log entry of any irregularities, incidents and general daily communications
- Available 24/7
- Enforce strata by-laws, rules and safety procedures
- Patrol and safeguard common areas and property
- Coordinate and oversee amenities’ usage
- Collaborate with building staff, trades people and authorities
- Assist with hazardous cleanups
- Monitor security cameras
- Communicate with property managers
- Be team players in supporting the operations of every site.
We look forward to serving you and making a difference in your community!
To learn more about our services, contact us